FAQ - The Quiet One

The Quiet One's Sound Enclosure is held in place by magnets.  First, remove the door by spreading the sound enclosure hinge points away from the hinge detents on the sides of the back cover. Once the front door is removed, place one hand on the back of the motor base and place your other hand on the top corner of the back cover.  In a diagonal motion, pull the top corner of the sound enclosure toward the front opposite corner of the machine.  

No. The design of the machine is such that the drive socket can be removed or installed easily without having to remove these items.

Because of the sealing nature of the sound enclosure, fruit juice, sugars or mixes that are spilled onto the sealing gasket of the back cover may become excessively sticky and bond the door closed. If this occurs, remove the entire Sound Enclosure and soak it in a warm soapy water solution.

No, the sound enclosure is made from a polymer called Tritan™. This material is great for sound reduction and durability in certain applications, but it is not dishwasher safe.

No. If exposed to the high temperature in a dishwasher, the sound reducing pad will become distorted and possibly swell in size.

After removing the sound enclosure, use your thumb to roll one of the front corners of the pad upward and pull the gasket diagonally toward the opposite rear corner of the motor base.

Vitamix® warrants to the original end-user that:

Motor Base:

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

Container, Lid, Blade Assembly, and Sound Enclosure: (if included)

The container, lid, blade assembly and, where included, a Vitamix-manufactured sound enclosure are warranted against defects in material and workmanship for one year from the original date of purchase.

No. All materials for The Quiet One® and every other Vitamix® machine are specifically selected for their performance and diligently tested for their tolerance of such ingredients.

The Advance®, 64-ounce Standard, 48-ounce Standard, and 32-ounce Standard containers all work with The Quiet One.

No. There are seals beneath the drive socket and base plate. In addition, the sound reducing pad has a lip around it that seals it to the base plate. The base plate has drain channels that funnel fluids away from the motor shaft.

There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.

To access this information on The Quiet One®:

With the machine in the “Off” position, hold down the number two program button, and turn the machine on. Continue to hold the number two button for seven to ten seconds as it cycles through the temperature and cycle count number. See your Owner’s Manual for complete instructions.

You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature.  Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.

No. If the sound reducing pad is placed on a dry, flat surface free from excessive heat, it will return to its normal shape after a few days.

No. Light cleaning with a sanitizer will not hurt the sound reducing pad.  However, do not leave the sound reducing pad soaking in sanitizer. 

No. The Sorbothane® material will swell in size and become distorted.  If this occurs, place the sound reducing pad on a dry, flat surface free from excessive heat, and it will return to its normal shape after a few days.