Frequently Asked Questions

The following things cause premature wear of the drive socket:

• Removing the container before the motor has completely stopped spinning
• A worn blade assembly gear
• Placing the container on the drive socket when it is spinning
• Rocking or tilting the container while blending
• A foreign object in the container
• Running the machine without the centering pad
• Using parts or products not approved by Vitamix®

Weekly:

• Inspect drive sockets and centering pads according to directions in the Blender Care & Maintenance Guide.

Monthly:

• Inspect all containers for signs of wear or cracking. 
• Inspect all blade assemblies according to directions in the Blender Care & Maintenance Guide.

1. Perform the recommended preventative maintenance steps.
2. Avoid prolonged blending of extra-thick ingredients.
3. Follow program instructions outlined in the manual.
4. Keep at least 12 inches of open space around the blender.

Vitamix only recommends using a bleach sanitizer at 100 ppm on polycarbonate containers.

The motor is designed with thermal overload protection, which senses when the motor has overheated and automatically stops the motor. Depending on how hot the unit became, it may take an hour or more to cool down. Once the unit has cooled, the thermal overload protection device will close and allow the unit to operate again. If this continues, please contact us at 800.886.5235 or commercialts@vitamix.com.

Blade assemblies are a wear item and require periodic replacement based on use. Vitamix® recommends inspecting blade assemblies weekly according to the Blender Care & Maintenance Guide instructions below. Contact us at 800.886.5235 or commercialts@vitamix.com if you determine that you need a replacement blade assembly.

• Check for nicks, cracks, or gouges in the outer surface.  If any are present, replace.
• Inspect the blade assembly gear for signs of wear. The teeth of the gear should be deep and have continuous edges.
• Inspect the bottom of the blade assembly below the gear. If you see that any part of the seal is torn, missing, or lifting, replace the blade assembly.
• Rotate the blade by hand, feeling for smooth, consistent, light resistance.
• Place the gear of the blade assembly between your index finger and thumb and push up and down (vertically) on the gear. If any vertical movement is detected, replace the blade assembly immediately.

In short, the blade assembly should be replaced if it:

• “Pinwheels” or rotates freely and effortlessly like a pinwheel in the wind
• Does not spin or is difficult to spin by hand
• Makes an audible noise when spinning
• Has vertical movement
• Has side-to-side movement
• Ball bearings are visible where the seal should normally be located

The following things cause premature wear of the blade assembly:

• Foreign objects in the container while blending
• Removing or placing container on machine while drive socket is spinning
• Operating the machine without the centering pad in place
• Rocking or tilting the container while blending
• A worn drive socket
• Soaking in bleach sanitizer solution above 100 ppm 
• Placing in a dishwasher
• Using parts or products not approved by Vitamix®
• Blending gritty products like sand 

Vitamix® recommends regularly using a test strip to periodically check sanitizer strength. An overly strong sanitizer concentration will cause:

• Milky or chalky appearance of containers
• Hairline cracks in container edges or handle
• Brittle containers
• Bubbling or peeling of container
• Blade assembly bearing seal failure
• Rusty retainer nuts

The sanitizer strength is too strong, or sanitizer is being used in conjunction with a high-temperature dish washer. Bleach sanitizer should be 100 ppm for polycarbonate containers. An overly strong sanitizer concentration will cause:

• Milky or chalky appearance of containers
• Hairline cracks in container edges or handle
• Brittle containers
• Bubbling or peeling of container
• Blade assembly bearing seal failure
• Rusty retainer nuts

Note: Use of improper sanitizer or sanitizer strength may void the container and blade assembly warranty.

No. The design of the machine is such that the drive socket can be removed or installed easily without having to remove these items.

Because of the sealing nature of the sound enclosure, fruit juice, sugars or mixes that are spilled onto the sealing gasket of the back cover may become excessively sticky and bond the door closed. If this occurs, remove the entire Sound Enclosure and soak it in a warm soapy water solution.

No, the sound enclosure is made from a polymer called Tritan™. This material is great for sound reduction and durability in certain applications, but it is not dishwasher safe.

No. If exposed to the high temperature in a dishwasher, the sound reducing pad will become distorted and possibly swell in size.

After removing the sound enclosure, use your thumb to roll one of the front corners of the pad upward and pull the gasket diagonally toward the opposite rear corner of the motor base.

Vitamix® warrants to the original end-user that:

Motor Base:

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

Container, Lid, Blade Assembly, and Sound Enclosure: (if included)

The container, lid, blade assembly and, where included, a Vitamix-manufactured sound enclosure are warranted against defects in material and workmanship for one year from the original date of purchase.

No. All materials for The Quiet One® and every other Vitamix® machine are specifically selected for their performance and diligently tested for their tolerance of such ingredients.

The Advance®, 64-ounce Standard, 48-ounce Standard, and 32-ounce Standard containers all work with The Quiet One.

No. There are seals beneath the drive socket and base plate. In addition, the sound reducing pad has a lip around it that seals it to the base plate. The base plate has drain channels that funnel fluids away from the motor shaft.

There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.

To access this information on The Quiet One®:

With the machine in the “Off” position, hold down the number two program button, and turn the machine on. Continue to hold the number two button for seven to ten seconds as it cycles through the temperature and cycle count number. See your Owner’s Manual for complete instructions.

You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature.  Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.

No. If the sound reducing pad is placed on a dry, flat surface free from excessive heat, it will return to its normal shape after a few days.

No. Light cleaning with a sanitizer will not hurt the sound reducing pad.  However, do not leave the sound reducing pad soaking in sanitizer. 

No. The Sorbothane® material will swell in size and become distorted.  If this occurs, place the sound reducing pad on a dry, flat surface free from excessive heat, and it will return to its normal shape after a few days.

You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature.  Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.

There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.

To access this information on the Blending Station® Advance®:

Press the Vitamix® logo once to reveal the mode message on the control panel.  Press button 1, then button 6 within five seconds to continue. Once the correct code is entered, the display will indicate the motor temperature (NORM, WARM, HOT), a usage count, and a total. The “COUNT” is a machine usage total and can be reset. This can be used to keep a count of the number of drinks sold in a week, day, or even an hour. To clear, press and hold the START/STOP button for 5 seconds. The “TOTAL” keeps track of the machine usage, including production and testing, and cannot be cleared. See your Owner’s Manual for complete instructions.

Yes. The Drink Machine Advance comes with six preset programs from the factory. These programs are optimized for different blending applications. Custom blending programs can be created using a programmer kit in the event one of the six programs does not meet your needs.

Vitamix® warrants to the original end-user that:

Motor Base:

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

Container, Lid, and Blade Assembly:

The container, lid, and blade assembly are warranted against defects in material and workmanship for one year from the original date of purchase.

No. The Mix’n Machine is not programmable. 

Yes.  The Mix’n Machine Advance is optimized with six preset blending profiles from the factory.  These programs are optimized for different blending applications. Custom blending programs can be created using a programmer kit in the event one of the six programs does not meet your needs.

No. The Mix’n Machine is designed for folding pieces of fruit or candy into an ice cream base, where the fruit or candy is blended to a homogenized consistency, but remains relatively intact.

Vitamix® warrants to the original end-user that:

If the Mix’n Machine fails within thirty (30) days from the original date of purchase, Vitamix will replace the machine without charge. If the Mix’n Machine fails after thirty (30) days but within three (3) years from the original date of purchase due to a defect in materials or workmanship, the Mix’n Machine motor base is backed by a three-year component warranty with one year on labor. For more information regarding this warranty, please contact your local dealer or a Vitamix service representative at +1.440.782.2450.

Note: Outside the U.S., refer all warranty inquiries to your in-country Vitamix distributor.

Vitamix® warrants to the original end-user that:

If the Mix’n Machine Advance fails within thirty (30) days from the original date of purchase, Vitamix will replace the machine without charge.  If the Mix’n Machine Advance fails after thirty (30) days but within three (3) years from the original date of purchase due to a defect in materials or workmanship, the Mix’n Machine Advance motor base is backed by a three-year component warranty with one year on labor. For more information regarding this warranty, please contact your local dealer or a Vitamix service representative at +1.440.782.2450.

Note: Outside the U.S., refer all warranty inquiries to your in-country Vitamix distributor.