FAQ - Service/Repairs

Contact Customer Service, and have your serial number available at the time of the call. The serial number is located on the back or on the bottom of the motor base, under the bar code.

Please click here to learn more about recalled Vitamix products, and enter your serial number to find out if your product has been recalled.

IMPORTANT RESTRICTION: VITAMIX MAY RESTRICT WARRANTY SERVICE FOR OUR PRODUCTS TO THE COUNTRY WHERE VITAMIX OR ITS AUTHORIZED DISTRIBUTORS ORIGINALLY SOLD THE PRODUCT.

Vitamix does not recommend use of our products outside of the country where such products were sold and built to be used. 

•      Our products are approved and certified to country-specific safety standards.

•      Each country may require a different voltage and frequency, power cord and plug for the same product.

•      After-sales service may not be available outside of the country where Vitamix or any of its authorized distributors originally sold a product, as our authorized distributors and repair technicians stock repair parts that may be country-specific.