Vitamix is providing a free repair kit that includes parts that consumers can easily install themselves. The repair kit will consist of a protective plastic shroud to attach over the blade base and additional instructional labels. Consumers may call 1-855-215-5178 from 8 a.m. to 8 p.m. EST Monday through Friday, and 9 a.m. to 6 p.m. EST Saturday through Sunday to request a repair kit or online at BlendingCupBowlRecall.expertinquiry.com. Once you receive the easy-to-use repair kit, simply follow the instructions to install the shroud – no tools are required – and you are ready to blend again.
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About the Blending Cups & Bowls Product Recall
All Recall Details
Find a full list of FAQs, request a Repair Kit, and more.
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Is my blending container/blade base part of the recall?
This recall involves Ascent® and Venturist® Series 8-ounce blending containers, 20-ounce blending containers, and blade bases. The clear containers and black blade bases are included with certain Vitamix Venturist and Ascent Model blenders such as the Venturist V1200, Ascent 2300, Ascent 2500, Ascent 3300 and Ascent 3500 blenders and also sold separately, as sets, or in bundles.
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Why are the 20-ounce Blending Cups and 8-ounce Blending Bowls being recalled?
Vitamix is voluntarily recalling the Vitamix® 20-ounce Blending Cups and 8-ounce Blending Bowls because it is possible that the cup or bowl may separate from the blade base, exposing the blades and posing a laceration hazard.
Be Aware of Fraudulent Activity
Vitamix will never ask for your credit card information or social security number by phone or email. Please remember that the best source of information is always your provider/DME or Vitamix.
VIDEO TUTORIAL
How to Use the Repair Kit
This video will walk you through how to install the shroud and labels included in the repair kit.